Dave Brailsford is the champion of “marginal gains” and all of that is built into our new set up at the Schoen Clinic. What we’re doing is taking that idea that small improvements can lead to significant gains and applying it to say a total knee replacement. If you take that from start to finish, ask yourself how can you marginally approve every aspect of the patient experience?
You would reduce infection rate, reduce pain, increase mobility earlier to improve patient outcomes. If you do all of that, those one per cent improvements eventually add up to a better outcome. You’ve got to measure those outcomes – we now measure every single bit of the patient journey objectively with a scoring system so we can be transparent in creating a case to say we’re doing things that everyone else is doing but we’re doing them better. Just as Kipchoge is simply running – it’s all he does – but if you improve everything about the technique and environment, then you beat a world record.
We’re taking that teamwork aspect and applying it to medicine. The teamwork which you used to see in the NHS where there was a team run by a consultant. They were the best success stories and people were inspired by them. People were proud of their association with hospitals such as The Middlesex, Guy’s, Bart’s, St Mary’s etc.
We’re trying to take the best bits of the health service and introduce them to the private sector. Private practice has historically had a stand-alone practitioner outlook and now we’re trying to create winning teams. It’s not about individuals, it’s a collective – brilliant surgeons, nurses, anaesthetists, pain specialists, physios, sports med docs, etc.